Feedback

We always welcome feedback on our doctors, nurses, receptionists and other staff members. We are constantly endeavouring to improve our service so that we can best assist our patients, their family and their friends. To ensure top quality service and care we encourage our patients to provide feedback. We have a suggestion box in our reception area for patients to complete if needed. We also accept verbal complaints through reception which are documented and these complaints will be followed up by the Practice Manager/Principal Doctor.

Feedback and Complaints

Should you have a concern or complaint, please speak with your Doctor or our Practice Manager in the first instance or fill out a suggestion form. If you are unsatisfied with their response and you wish to take things further, complaints can be made to the Victorian Health Complaints Commissioner.

VIC Health Complaints Commissioner

Tel: 1300 582 113

Address: Level 26, 570 Bourke Street, Melbourne, Victoria 3000

Website: https://hcc.vic.gov.au