We always welcome feedback on our doctors, nurses, receptionists and other staff members. We are constantly endeavouring to improve our service so that we can best assist our patients, their family and their friends. To ensure top quality service and care we encourage our patients to provide feedback. You may do this through directly sharing any concern or suggestions you have with our staff members. Or, you may also provide feedback through our suggestions box located in our waiting are. We take every concern, suggestion and improvement seriously.
Feedback and Complaints
Should you have a concern or complaint, please speak with your Doctor or our Practice Manager in the first instance. If you are unsatisfied with their response and you wish to take things further, complaints can be made to the Victorian Health Complaints Commissioner on 1300 582 113 or https://hcc.vic.gov.au